September 14, 2005

PBS Wide Angle: 1-800-INDIA


Over the past decade, India has emerged as the leader in the rapidly growing global market for white-collar “outsourcing” jobs – a notable component of India’s rapid economic growth. It has been widely reported that up to half a million American jobs may have been “lost” to India in recent years through outsourcing, and some analysts project that the number will soon reach a million, as the Indian and Chinese back-office sectors expand by 30 percent a year. In 1-800-INDIA, Thirteen/WNET's Wide Angle reveals the transformation taking place inside India. Traveling to Gurgaon, a suburb of New Delhi and home to India’s first call center, 1-800-INDIA follows four women who work for GECIS, the nation’s largest BPO (Business Process Outsourcing) company, with over 13,000 employees. Profiling these young women working at well-paid, demanding jobs that require long hours, late-night shifts, and Westernized work habits, 1-800-INDIA reveals the personal and cultural impact of this sweeping global trend.

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